How to order

  • We create prints in the size of your choice. The price lists only show the most common sizes and materials.

    For pricing, the image size is rounded up to the nearest full ten centimeters (e.g., 23x23cm = 30x30cm).

    The price is determined by the type of paper, the material of the mounting board, any protective lamination, frames, passe-partout, glass type and hanging rails.

    Pricing when the customer is present during the work (VAT 0%):

    • Epson proof print €10.00, additional prints €3.00 each

    • Hahnemühle proof print €10.00, additional prints €3.00 each

    • Time spent with the customer present: €90.00/hour

    • The customer only receives the prints they have paid for

    • Possible image editing: €15.00 - 25.00/15 minutes

    If you're unsure what you want, just let us know the desired image size and where it will be used, such as home, office, or cottage, etc. We’ll gladly recommend suitable options for you.

    For product pricing, contact us by phone at +358 40 831 3000 or via email at tarjoukset@dialab.com.

  • You can place your orders at our premises in Kalasatama or by email (address below).

    Our office is located in Sörnäinen, near the Kalasatama metro station. All our products are on display at our facility.

    You are welcome to visit our office with your images, explore our models, and review your materials with us if needed.

    If you can't visit in person, we can send you samples and proof prints by mail, based on which you can make necessary decisions and adjustments.

    Visiting address:

    Hermannin rantatie 2 B, 4th floor / Yrittäjätalo
    00580 Helsinki / Finland

    Phone: +358 40 831 3000
    Email: tuotanto@dialab.com

  • Orders and smaller files (less than 5mb) per email:

    For bigger files we recommend free services:

    If you use Dropbox, be sure to grant access to view and download images.

    Remember to always send a separate work order to: tuotanto@dialab.com

    Paper prints, slides, drawings and painting you can send us via postal service or drop by to our office on weekdays 08.00-16.00.

    General Printing Information:

    • Printing color profiles: RGB / CMYK 8/16 bit (ideal color space: Adobe RGB)

    • Files can include images, text, and graphics

    • File formats: TIF, JPG, EPS, and program-specific files

    • Fonts must be converted to curves or included

    • You can also create a print-ready PDF from your files

    • If you need a specific color for something like a logo, please provide the PMS value

    • If you have a paper print to serve as a color reference, please include it with your submission

    • When scanning from a slide, the original will serve as the color reference unless otherwise specified

  • The client's file will be printed as is, without color corrections, unless specifically requested.

    As part of the basic printing price, we will make a general adjustment based on common practices and our discretion, emphasizing the client's overall guidelines (e.g., saturated colors, high contrast, etc.).

    The file must contain a color profile, such as Adobe RGB.

    For undefined images (untagged RGB), we will attempt to open the color space in which the image appears as natural as possible.

  • Prints within 2–5 business days.

    Framed prints typically take 5–10 business days.

    Aluminum-framed artworks are delivered in 5–10 business days.

    For wooden frames it takes usually 7–14 business days.

    Larger projects and photography exhibitions may take 10–14 business days.

    Rush Surcharge:

    No discounts are offered for printing jobs completed in under 2 days.

    No discounts are offered for mounting jobs completed in under 3 days.

  • Quality concerns must be raised immediately!

    We reserve the right to change prices.

    Prices given over the phone are non-binding.

    Payment terms: 14 days net.

    Billing surcharge (for paper invoices only): €8 + VAT 25.5%.

    Late payment interest: 16% from the invoice due date.

    Late fee: €5.

    Invoice dispute period: 8 days.

    Ordered works must be collected within 14 days of completion.

    All products remain the property of Dialab until fully paid for!

    The customer is responsible for the reproduction rights of the images!

    • Invoice (only for businesses/associations/sole proprietors)

    • Cash / debit cards

    • Bank transfer / advance payment to account / cash on delivery

  • All our products include art protection/bubble wrap packaging in the price.

    For domestic shipping, we primarily use Matkahuolto or Schenker Express for home delivery.

    We only send letters via Posti unless the customer requests otherwise.

    International packages are sent via Schenker, Postnord, or Shipit, depending on what is most cost-effective for the customer.

    Courier and Pickup Service (weekdays 09:00–15:00):

    • Helsinki: €20–50

    • Espoo/Vantaa: €30–80

    • Other areas are calculated on a case-by-case basis.